Privacy Policy

Privacy Policy

Privacy Policy for Bevills Plumbing Heating & A/C

Effective Date: 10/07/2026

At Bevills Heating and Air LLC, also known as Bevills Plumbing Heating & A/C (“Bevills,” “we,” “our,” or “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, request or receive our services, or communicate with us, including through phone calls, email, and SMS/text messaging.

  1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, service address, billing address, and other contact information you provide.
  • Service Information: Information about your plumbing, heating, air conditioning, water heater, drain, sewer, or other service needs, including appointment and service history.
  • Payment Information: Payment and billing information necessary to process transactions for our services.
  • Communications: Information contained in emails, phone calls, contact forms, SMS/text messages, or other communications with us.
  • Website Data: IP address, browser type, device information, cookies, and website usage information used for analytics, security, and website improvements.

 

  1. How We Use Your Information

We may use your information to:

  • Schedule, provide, and manage plumbing, heating, air conditioning, and related services
  • Respond to questions, service requests, and estimates
  • Send appointment confirmations, appointment reminders, technician or service updates, informational messages, and other service-related communications
  • Send promotional or marketing communications when you have provided the appropriate consent
  • Process payments, invoices, and account transactions
  • Maintain service and customer records
  • Improve our website, customer service, and business operations
  • Prevent fraud, protect our business and customers, and maintain security
  • Comply with legal, regulatory, licensing, or other applicable requirements

 

  1. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may disclose information when reasonably necessary to operate our business, provide services you have requested, process payments, support our communications systems, comply with legal requirements, or protect our rights and customers.

We may also disclose information:

  • With your consent or at your direction
  • To service providers performing necessary business functions on our behalf
  • When required by law, court order, subpoena, or other legal process
  • When necessary to prevent fraud, protect safety, or enforce our legal rights

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties for their marketing or promotional purposes.

SMS consent is not sold, rented, or transferred to third parties for marketing purposes.

 

  1. SMS/Text Messaging

If you provide your mobile phone number and consent to receive SMS messages from Bevills Plumbing Heating & A/C, we may send messages related to your relationship with us.

Messages may include:

  • Appointment confirmations and reminders
  • Scheduling and dispatch notifications
  • Technician arrival or service updates
  • Estimates and service-related information
  • Customer care and follow-up messages
  • Informational messages
  • Promotional or marketing messages when you have consented to receive them

Message frequency may vary. Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchasing goods or services.

 

  1. SMS Opt-Out and Help

You may opt out of SMS communications at any time by replying STOP to any text message from us. You may also use other recognized opt-out terms such as END, CANCEL, or UNSUBSCRIBE.

After opting out, you may receive a final confirmation message indicating that you have been unsubscribed. You will no longer receive SMS messages from that messaging program unless you provide consent again.

For assistance, reply HELP to a text message or contact us directly:

📞 (325) 672-1387
📧 Bevillstexas@gmail.com

Message and data rates may apply depending on your wireless carrier and plan.

 

  1. SMS Consent and Opt-In Information

We send SMS messages only to individuals who have provided the appropriate consent or where otherwise permitted by applicable law.

When you provide your phone number through our website, over the phone, in person, or through another approved method, your consent applies only to the communications disclosed at the time you opt in.

Your SMS opt-in information and consent will be used solely for the purposes associated with the messaging program and will not be sold or shared with third parties for marketing or promotional purposes.

 

  1. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

However, no electronic transmission, website, or storage system can be guaranteed to be completely secure, and we cannot guarantee absolute security.

 

  1. Cookies and Website Technologies

Our website may use cookies and similar technologies to understand website traffic, improve website functionality, measure performance, and enhance the user experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

 

  1. Your Choices

You may contact us to:

  • Request information about personal information we maintain about you
  • Request correction of inaccurate information
  • Request deletion of certain information, subject to applicable legal and business recordkeeping requirements
  • Withdraw consent to marketing communications
  • Opt out of SMS communications by replying STOP
  • Request assistance with SMS communications by replying HELP

 

  1. Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, maintain business and service records, satisfy legal or regulatory requirements, resolve disputes, and enforce our agreements.

 

  1. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party services for functions such as scheduling, payments, financing, analytics, or customer communications.

Those third parties may maintain their own privacy policies and practices. We encourage you to review their policies before providing information directly to them.

 

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology, or legal requirements.

Any updated policy will be posted on our website with a revised effective date. We encourage you to review this Privacy Policy periodically.

 

  1. Contact Us

If you have questions about this Privacy Policy, our data practices, or SMS communications, please contact:

 

Bevills Plumbing Heating & A/C
Bevills Heating and Air LLC
1834 W Overland Trail
Abilene, TX 79603

📞 (325) 672-1387
📧 Bevillstexas@gmail.com
🌐 bevillstexas.com